Contents

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GymMaster User Manual

Glossary

• Glossary

  • Definitions

  • Icons

Add Member

• Add Member

  * **[Add New Member or Prospect](/user-manual/manual_members_add_add)**
  
  * **[Add Details](/user-manual/manual_members_add_details)**
  
  * **[Add Membership](/user-manual/manual_members_add_membership)**
  
  * **[Add Billing](/user-manual/manual_members_add_account)**
  

Billing

• Billing

  • Setup

  • Automated

  • Manual

  • Failed

    • View Failed Billing

    • Resolve Failed Billing

    • Failed Billing Settings

  • Integrated Billing Process

  • Frequently Asked Questions

Bookings and Classes

• Bookings and Classes

  • Facilities

    • Add Facility Categories

    • Add Facilities

  • Trainers

    • Setup Trainers

    • Trainer Categories

    • Add Trainers to Schedule

  • Classes

    • Settings

    • Add Class Categories

    • Add Classes

  • Services

    • Settings

    • Add Service Categories

    • Add Services

  • Frequently Asked Questions

Club Details

• Club Details

• Add Club

• Add Club Details

  • Club Name

  • Logos and Graphics

  • Common Details

  • Additional Details

  • Billing Details

  • Member Portal

  • Member App

  • Notifications

  • Maintenance Fee

• Request / End Mass Hold for All Members

• Frequently Asked Questions

Custom Fields

• Custom Fields

• Member Fields

  • Create Custom Member Fields

  • Add Custom Member Fields to Online Sign-Up

• Labels

  • Create Label

  • Apply Label

• Promotions

  • Create Promotion

  • Apply Promotion

    • Online Sign Up Form

    • Contact Us Form

    • Manual Sign Up

• Prospect Funnel

• Membership Cancel Reasons

• Booking Cancel Reasons

• Prospect Not Interested Reasons

Dashboard

• Dashboard

  • Navigate

  • Customize

  • Customize Member App

  • Weekly Schedule

    • Manage Classes

  • Prospect Funnel

  • Staff Access

Doors and Readers

• Doors and Readers

  • GateKeeper

  • Door Access

    • Staff Access

    • Member Access

  • Frequently Asked Questions

Financial Configuration

• Financial Configuration

  • Payment Methods

  • Billing Providers

  • Billing Days

  • Tax Rates

    • Add Tax Rates

    • Apply Tax Rates

  • POS Stations

  • POS Discounts

    • • Single Product Discount

      • All Products Discount

      • Preset POS Discounts

        • Setup Preset POS Discounts

        • Apply Preset POS Discounts

  • Cash Drawer

  • Discount / Promo Codes

    • • Enable Discount Codes

      • Add Membership Discount Code

      • Add Booking Discount Code

  • Referrals

    • Create Referral Discount

    • Apply Referral Discount

Find Member

• Find Member

Forms and Waivers

• Forms and Waivers

  • Add / Edit Form

  • Attach Forms to Class / Service

  • Attach Forms to Memberships

  • Require Signature to Complete Membership

  • Enable Questionnaite After Sign-up

  • Save / View Member Forms

    • Digital Forms

    • Paper Forms

Grading Configuration

• Grading Configuration

Integrations

• Integrations

Measurement Configuration

• Measurement Configuration

  • Measurement Unit Configuration

  • Measurement Categories

  • Add Measurement Category

  • Manage Member Measurements

Member App

• Member App

  • Access

  • Download

  • Customize

    • Menu

      • Menu Options

      • Menu Banner

    • Bookings and Classes

      • Logo

      • Color

      • Description

      • Class Display Order

    • Colors

      • Member App Primary Colors

      • Bookings and Classes Colors

    • Widgets

      • Enable Customization of Member App Widgets

      • Enable Widgets

        • Awards

        • Club Details

        • Ending Memberships

        • My Upcoming Bookings

        • Open Hours

        • Outstanding Balance

        • Upcoming Classes

        • Visit Widgets

          • Visit Stats

          • Visit History

          • Visit Trends

    • Custom App and Branding

      • Customization Fee

  • Frequently Asked Questions

Member Holds

• Member Holds

  • Manual

    • Setup Manual Holds

    • Apply Manual Holds

  • Automated

    • Stop On Owe

    • Stop At Door

  • Online

    • Enable Member to Initiate Online Hold

    • Add Member Hold Online

  • Mass Holds

    • Request Mass Hold

    • End Mass Hold

  • Frequently Asked Questions

Member Page

• Member Page

  • Accounts and Billing

    • Accounts

    • Billing

  • Bookings

    • Manual Booking

    • View Booking

    • Cancel Booking

    • Manual Booking Check In

    • Enable / Disable Individual Online Booking

  • Communication

    • Send Individual Email / SMS to Member

    • Communication Log

    • Add to Communication Log

    • Awards

  • Details

  • Memberships

    • Add Membership to Member

    • Member Holds

    • Gift Time

  • Side Menu

    • Photos

    • Check-in

    • Visit History

    • Make Booking

    • Make Purchase

    • Account

    • Memberships

    • Upcoming Bookings

    • Waiver

    • Member Actions

      • Stop Member at Gate

      • Change Password

      • Member Changes

      • Merge with Another Member

      • Zero Account

      • Linked Members

      • Add Signature

      • Login as Member

      • Debt Collection Report

      • Delete Member

  • Training

    • Workout Programs

    • Measurements and Progress Summary

    • Members Grades

  • Frequently Asked Questions

Member Portal

• Member Portal

  • Configuration

    • General

    • Billing

    • Bookings

    • Classes

    • Class Schedule

    • Contact Us

    • Member

    • Member Holds

    • Memberships

    • Point of Sale

    • Sign-Up

    • Training

  • Access

    • Enable Member Portal Access

    • First Access to Member Portal

    • Member Login Error

  • Sign Up

  • Bookings and Classes

    • Enable Booking of Classes

    • Enable Booking of Services

  • Cancellations

    • Cancel Classes Online

    • Cancel Services Online

    • Cancel Memberships Online

  • Member App

  • Member Holds

  • Club Notices

    • Create Club Notice

    • View Notice in Member Portal and App

  • Frequently Asked Questions

Membership Types

• Memberships

  • Settings

  • Categories

    • Add Membership Category

  • Add Membership Type

    • Details

    • Payment and Fees

    • Benefits

    • Sell Online

    • Forms

  • Add Membership to Member

  • Frequently Asked Questions

Point of Sale

• Point of Sale

  • Settings

  • Stations

  • Discounts

    • Single Product Discount

    • All Products Discount

    • Preset POS Discounts

      • Setup Preset POS Discounts

      • Apply Preset POS Discounts

  • Make Sale Using POS

  • Refunds

Products

• Products

  • Suppliers

  • Types

  • Groups

  • Add Products

  • Vouchers

Prospects

• Prospects

  • Add Member / Prospect

  • Prospect Funnel

    • Prospect Funnel Example

    • Customize Prospect Funnel

    • Dashboard - Prospect Funnel

Report and Till

• Report and Till

  • Standard

    • Run Standard

    • Report Options

    • Standard Reports FAQs

  • Staff Attendance

    • Run Staff Attendance

    • Edit Staff Attendance

  • Trainer Commission

    • Filter Trainer Commission Report

  • Debt Collection

    • Filter Debt Collection Report

  • Till Take

  • Key Performance Indicators

    • Filter KPI Report

  • Billing

Rosters and Open Hours

• Rosters and Open Hours

  • Add Roster

  • Edit Roster Hours

  • Add Break to Roster

    • Add Regular Break

    • Add Irregular Break

  • Limited Term Roster

  • Schedule Staff Holidays

Schedule

• Schedule

  • Overview

    • Colors

    • Top Left

    • Top Center

    • Top Right

    • Left Sidebar

    • Bottom Bar

  • Settings

  • Classes

    • Schedule Classes

    • Book Member into Class

    • Edit / Delete / Repeat Member Bookings

    • Manual Check-In to Class

  • Services

    • Book Member into Service

    • Manually Check Member into Service

  • Trainers

    • Make Time Available for Online Bookings

    • Prevent Bookings during Rostered Time

  • Meetings

    • Schedule Meeting

  • Adjust Session

Sign Up Online

• Sign Up Online

  • Membership Purchase

    • Enable Membership Purchase

    • Membership Presentation

    • Membership Color

    • Membership Renewal

• Details

• Terms and Conditions

• Payment

• Confirmation

Stock

• Stock

  • View

  • Stocktake

  • Order

  • Input Delivery

Tasks and Task Automation

• Tasks and Task Automation

  • Automated

    • When to Automate Tasks (No Staff Action Required)

      • General Settings

      • Trigger

      • Performer

      • Action

      • Email

      • SMS

      • Member Label

      • Awards

      • Prospect

  • Staff Action

    • When to Personalize Tasks (Staff Action Required)

    • Automated Staff Task

    • Manual Staff Task

    • Personal Member Communication Task

    • Staff Action Not in Regard to Members

    • View / Complete Staff Action Tasks

Templates and Communication

• Templates

  • Categories

    • Add Category

  • Email

    • Create / Edit Email Template

  • SMS

    • Create / Edit SMS Template

    • Unsubscribe

  • Automate

• Communication

  • Settings

  • Bulk

    • One-off Bulk Communication

    • Bulk SMS / Email to Class Attendees

  • Individual

    • Personal Communication Task

User Administration

• User Administration

  • Add Staff

  • Staff Details

    • Details

    • Security

    • Permissions

    • Options

    • Trainer

Visitors

• Visitors

  • Manage Visitors

  • Manage Doors Shortcut

Workout Configuration

• Workout Configuration