Resource for Customers

This page is a repository of all the resources you may find useful as a GymMaster user.

Here you’ll find everything you may need from learning documentation to hardware wiring guides & everything in between.

Learning Resources

Resources for learning how to set up and use GymMaster at your club.

GymMaster Manual

Your guide to common tasks in the day to day running of your club.

View Support Documentation Online

Download Support Documentation PDF

YouTube Videos

Watch guided GymMaster walk-throughs and training videos for setting up and using the system for your needs.

Click here to view our YouTube channel.

Frontline Staff Guides

Knowledge Base

A repository of documentation and learning resources for GymMaster.

Click here to open the Knowledge Base

Recent GymMaster Updates

Resources to keep informed about new changes and upgrades to the system.

Release Notes

See recent updates made to the GymMaster system.

Click to View Release Notes


Read announcements of new functionality, features and exciting happenings here at GymMaster.

Click to View News

Recent Feature Spotlight Articles

Delve deep into new features as they are released with our new feature spotlight articles.

Click to View Recent Feature Spotlight Articles

Hardware Setup

Read docs showing how to set up hardware & troubleshoot potential issues.

General Access Control Troubleshooting

The solutions to the most common issues with setting up the gym access control system.

Click to View Access Control Troubleshooting

Gatekeeper Wiring Instructions

Instructions for wiring up the GymMaster gatekeeper to your door locking mechanism.

Click to View Gatekeeper Wiring Instructions

Mini Gatekeeper Setup

Instructions to setting up the Gatekeeper mini with your reception reader, POS and other equipment.

Click to View Mini Gatekeeper Setup Instructions

Tailgating Installation Guidelines

The best practices for setting up your GymMaster gym tailgating detection system.

Click to View Tailgating Installation Guidelines

Website Integration

Resources for setting up and testing the integration between the gym member portal and your website.

Website Integration Setup

Gain access to code snippets and step-by-step setup guides for installing widgets into your website.

Click to View The Website Integration Setup Guide

Website Integration Testing

A mock portal so you can try out the web integration and see how it works before installing on your site.

Click to View A Mock GymMaster Member Portal For Testing

Partner Integration Guides

Guides to setting up and using some of GymMaster’s the third party integrations with partnering platforms.

Xero Integration Guide

Learn how to setup and use Xero with GymMaster

Click to View News


Documentation for allowing third party systems to communicate with GymMaster or its hardware.


View the full set of development rules for allowing third party systems to communicate with GymMaster

Click to View API

Card Reader API

API documentation for using GymMaster with third-party card reader.

Click to View Card Reader API

Gatekeeper API Documentation

API documentation for running third party hardware with the GymMaster gatekeeper.

Click to View Gatekeeper API Documentation

Legacy Desktop Documentation

Useful resources if your club is running on the legacy GymMaster system (desktop software).

Software Requirements

See specifications required of your machine to be able to run the GymMaster Desktop solution.

Click to View Software Requirements