Member App

• Member App
  • Enable Features
  • Menu Banner
  • Custom App and Branding
• Frequently Asked Questions

The GymMaster Member App gives your members the ability to access the Member Portal via their smartphone or tablet.
This guide walks you through enabling access and setting up the visual experience of the Member App.

Before setting up the Member App, make sure your Member Portal is fully configured — most settings carry across to the App.

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Step One – Set Up the App

Enable the key features and options you would like members to access via the App;

• Enable Features
• Color Scheme and Menu Banner

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While each club can personalize elements within the app, members will be downloading the GymMaster brand, and will be presented with the GymMaster logo when logging in.
To customize branding of the app within App Store, login and throughout the app, see Custom App and Branding

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Step Two – Enable Member Access

Give your members access to the Member App:

• Go to Settings > Advanced Configuration > General > Enable Mobile App Access for Members.
• This setting allows members to log into the Member Portal via the Member App.

Note: It may take up to an hour for access to sync across all member accounts.

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Step Three – Download Member App

Members can download the GymMaster Member Portal App from:

• Google Play
• App Store

Direct download links are also available on the Member Sign Up / Login page

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Step Four – Login to Member App

Once the app is downloaded, members can log in using their smartphone or tablet.

• Login = Email address used at sign-up
• Password = Set during sign-up
  Forgotten password? Tap Forgot Password on the login screen and follow the prompts.

To receive push notifications, members must enable notifications for the GymMaster App in their device settings.

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Members can now access their accounts, book classes and services, purchase memberships and stay updated via the app

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Allow members to use the member app to access the club

Once enabled and in combination with matching harware, members can use the GymMaster Member App to unlock club doors via Bluetooth — no need for key tags or passcodes.
This provides a seamless, contactless entry experience directly from their smartphone.

Learn more with our Bluetooth Access Guide