Member Portal and App Guides

Setup and Allow Access to Member App

Before enabling access to the Member App, make sure your Member Portal is fully configured — most settings carry across to the App.

While members can access your portal via their desktop, the majority of your members will primarily use their phone to access the portal via the Member App. Your base settings for the member portal will carry over to the member app, but visually the two will look very different.
Some features are unique to the Member App.

This guide shows you where to learn about the visual options of the Member App and how to enable access to your members.

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Step One – Set up how the app will look and function

Home Screen Widgets

The home screen of the Member App can be personalised per club through the selection and ordering of a variety of widgets.
Widgets are mini-applications displayed on the home screen that provide quick access to various details, and provide shortcuts to go deeper into each section of the app.

Options include;

• Bookings: Display upcoming bookings, upcoming classes, and a feature to rate recent classes and services.
• Account Balance: Display account balance only when overdue, or to always display account balance and next payment date due.
• Visit Trends/History: Various options exist as ways to visually track members attendance over time.
• Club Details and Open Hours: Provides essential information about the gym facilities and operating hours.
• Memberships: Expiring memberships display when coming up for renewal.
• Awards: Displays any awards or achievements earned by the member within the app.
• Friends and Leaderboards: Specific to the app, a way to connect with friends and view eachothers attendance and awards. Designed to cultivate a friendly competitive community spirit.

Control which widgets are visible and their order of appearance on the member app’s home screen via the GymMaster admin portal. Manage widgets through Settings > Member Portal > Customize Member App.
Note that widgets require background configuration to be enabled; for example the Friends and Leaderboard widet will require Settings > Member Portal > Member > Enable feiends feature on app to be selected before it will appear on the app.
For a deeper dive into setting up each of your widgets, see Customize how app looks.

Portal Buttons

The same portal buttons will be enabled in the app as they are in the portal, but visually they will display differently.
To review how to enable, disable and rename your menu options, see Portal Buttons.

!!ADD IMAGE showing how display will vary from portal

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While each club can personalize elements within the app, members will be downloading the GymMaster brand, and will be presented with the GymMaster logo when logging in.
To customize branding of the app within App Store / Google Play, login and throughout the app, see Custom App and Branding

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Step Two – Enable Member Access

Give your members access to the Member App:

• Go to Settings > Advanced Configuration > General > Enable Mobile App Access for Members.
• This setting allows members to log into the Member Portal via the Member App.

Note: It may take up to an hour for access to sync across all member accounts.

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Step Three – Download Member App

Members can download the GymMaster Member Portal App from:

• Google Play
• App Store

Direct download links are also available on the Member Sign Up / Login page

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Step Four – Login to Member App

Once the app is downloaded, members can log in using their smartphone or tablet.

• Login = Email address used at sign-up
• Password = Set during sign-up
  Forgotten password? Tap Forgot Password on the login screen and follow the prompts.

To receive push notifications, members must enable notifications for the GymMaster App in their device settings.

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Members can now access their accounts, book classes and services, purchase memberships and stay updated via the app

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Allow members to use the member app to access the club

Once enabled and in combination with matching harware, members can use the GymMaster Member App to unlock club doors via Bluetooth — no need for key tags or passcodes.
This provides a seamless, contactless entry experience directly from their smartphone.

Learn more with our Bluetooth Access Guide