Member Portal

• Member Portal
• Member Access
• Bookings and Classes
• Communication
• Customize Portal
• Sign Up Online
  • Membership Display
• Frequently Asked Questions
• Setup Member App

Sign Up Online

Set up a seamless online sign-up experience by completing the five key stages below.

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Step One - Memberships

To allow online membership sign-ups via the Member Portal and App, each membership must be enabled for online purchase;

Go to Settings > Membership Types

• Select Membership to sell online; select Add / Edit
  • Enable Online Signup under Sell Membership Online
  • Add a short Description (this displays online)
  • Fill out required details

**Repeat for each membership available online **

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Want to tweak how your memberships are presented visually? See Membership Display

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Step Two - Details

Let members provide personal info through the sign-up form at the login page

Go to Settings > Advanced Configuration > Member Portal Configuration

• Navigate to Sign-Up
• Enable Online Sign-Up
  • Configure all form fields carefully. These are the fields new members will complete
  • To request additional info, use Custom Member Fields

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Step Three - Terms and Conditions

Members must agree to all forms attached to membership as part of the sign-up process.

• Terms & Conditions - Agree and initial
• Waivers - Agree and initial
• Contracts - Signature required
• Questionnaires - completed after sign-up

Set up your forms under Forms and Waivers.

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Step Four - Payment

Note: GymMaster does not store payment card information. All billing data is securely handled by your chosen billing provider.

• Members add credit/debit card details during sign-up
• These details are sent directly to your billing provider for secure storage and recurring payments
• See Billing Provider Setup for more

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Step Five - Confirmation

Once sign-up and payment are complete, members are shown a confirmation page and sent a confirmation email.

Confirmation Page

Choose one of two confirmation page options:

Option 1: Your Own Webpage

• Go to Settings > Club Details
• Scroll to Member Portal
• Enter your page under Online Sign-up Redirect URL

Option 2: GymMaster Default Page

• Go to Member Portal Configuration > Sign-Up
• Customize the Text on Sign-up Confirmation Page

Confirmation Email

Members receive a confirmation email immediately after sign-up.

Set up confirmation emails in your Templates and assign them via Portal Communication settings.

Be sure to include:

• Membership details
• First visit instructions
• Member Portal login info
  • See: Member Portal Access
• How to download the Member App

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