Report and Till

Reports are organized collections of data providing insights into your club’s performance

• Standard
• Staff Attendance
• Trainer Commission
• Debt Collection
• Till Take
• Key Performance Indicators
• Frequently Asked Questions
  • Standard Reports FAQs
  • Debt Collection Report FAQs

Standard Reports FAQs

If you are unable to find the answer to your query, please Contact Our Support Team

Your Standard Reports section gives you access to a huge array of possible reports within GymMaster.
You can filter and customize your report to narrow down the exact details required.

I can’t find / create report I need, what can I do?

• We’re always looking to improve our reports to match the requirements on the ground
• Contact our Support Team with any report suggestions you have
• We may be able to tweak an existing report to match your requirements

Why does my Sales Report show a different amount as my Payments Report?

• The sales and the payments reports are different so they will show different totals.
• For example, if a member has a $100 membership charge on 1st Jan (monthly), but fails. That month’s reports will show:
  • Sales $100
  • Payments $0
• If next month rolls around, 1st of Feb, and the catch-up payment succeeds (bills $200). That month’s report will show:
  • Sales $100
  • Payments $200
• So any booking fees, product sales, or unpaid memberships still increase revenue but don’t move the payments until it’s collected
• See the Key Performance Indicators report for a general report showing income/payments and where income is coming from

Can I run a report on upcoming expiring credit cards?

• GymMaster does not store credit/debit card information (this is stored by the billing provider)
• Therefore at this stage no reports can be run on card details

How do I filter report to find a subset of data

• Filtering your Reports

How do I create a customized report

• Customising your Reports

How do I track member visits and retention using reports?

• Reporting on Member Visits

Can specific reports be automatically emailed to relevant staff/accountant on regular basis?

• Schedule Report Sending with Auto-Send

How can I get an accurate current member count?

• How to Report on Current Members

Why is information missing from my report?

• There’s Data Missing from my Report

Which report shows me money owed by members?

• How to Use Debt Collection Reporting

Next - Debt Collection Report FAQs