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GymMaster Gym Software Manual

Visitors

View all real-time visitor activity — both successful entries and failed access attempts.

When notifications are enabled, reception staff will see / hear an alert every time a member attempts to check in,
All visit attempts are logged - staff can navigate to the Visitors page at any time to view recent access attempts.

Manage entry notification sounds from Club Details

Successful Access

Green indicates the member is up to date with their fees and have been granted access.

Yellow indicates the member owes some fees but are within the Stop on Owe threshold, and have been granted access.

Failed Access

Red indicates member access was denied; this could be due to a range of reasons. GymMaster will log the attempt and provides an explanation for refused access.


Tip: You can also use the Find Member ‘Recent Visitors’ search to see all recent entries, both successful and failed access.


View Common Reasons for Failed Access