Monitor the visits made by members to your facility.
When door access fails, GymMaster logs the attempt and provides a clear explanation.
You can view access attempts from the Visitors page.
Below are the most common reasons for failed access:
The member doesn’t yet have an active membership assigned.
Their membership purchase process is incomplete.
See Completing a Membership
The member owes more than your club’s limit.
Manage Stop on Owe threshold
The member has used up all allowed visits on a limited pass and will need to purchase another pack.
Their membership does not provide access to this specific door.
Manage Door Access Benefits
The member attempted entry outside their allowed access time.
Manage Door Access Benefits – Time Restriction
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