Memberships and Holds

Grouping Memberships within Categories

Membership Type Categories allow you to group similar memberships …

How to Create a Family/Shared Membership

GymMaster supports shared memberships, which are useful when one …

How to Create a Family/Shared Membership

GymMaster supports shared memberships, which are useful when one …

What Is the Membership Basis?

The Membership Basis is selected when creating each membership type. …

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Class & Booking Pack vs. Club Visit Pack

A Pack is a type of membership that includes a fixed number of uses. …

Membership Benefits

Membership benefits define how each membership functions for your …

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Allow Friends to Visit Club: Guest Passes

Guest passes allow your members to bring friends or family to your …

Create Memberships Hidden from General Sign Up

If you’ve got special membership options, like discounted plans or …

Discontinue a Membership Type

When you no longer want to sell a membership to new members, you can …

How to Give a Member a Membership

One of the key functions of GymMaster is assigning memberships to …

Changing a Member's Membership

You might want to change a membership for a member if, for example: A …

How to Cancel a Member's Membership

If a member no longer wishes to continue, maybe they’re moving away, …

Incomplete Memberships: Completing a Membership

When a membership is first added, it will appear as Incomplete. While …

How to Place a Member's Membership on Hold

If a member needs to take a short break, maybe for a holiday, medical …

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Put Multiple Members on Hold at Once

Use this when you want to pause member access and stop billing at the …

Membership Price Changes

Prices are always changing. As operating costs go up, you may need to …

Change a Members Payment Date

A common request from members is to shift their billing day so it …

What Does Prorate / Prorata Mean?

You’ve probably seen the option to prorate when adding a membership to …

How to Setup Contactless Sign-up and Access (E.g Unstaffed Day Pass)

Introduce contactless sign-up and access at your facility with …