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How to Cancel a Member's Membership

2 min read Updated 6 days ago

If a member no longer wishes to continue, maybe they’re moving away, can’t afford it anymore, or simply finished up, you can cancel their membership quickly through their profile.

Cancel Membership

Go to the member’s profile and click into their Membership tab
Find the membership you wish to cancel and hit the Cancel button next to it
You’ll see a screen similar to this:

GymMaster schedule availability and booking settings

When cancelling, you’ll want to pay attention to a few key details:

Option	What it Does
Reason for cancellation	Select a reason for reporting and analytics purposes
Minimum term	May restrict available cancellation dates; an override checkbox can be used if required
Cancellation date	Sets the effective date the membership will end
Future billing	Usually left enabled; ensures billing is correctly finalised up to the cancellation date
Prorating	Adjusts charges so the member only pays for the time used based on the cancellation date
Cancellation fee	Allows a fee to be applied at the time of cancellation if required

Once everything looks right, click Confirm to lock it in.

Erasing a Membership

If the membership was added by mistake, is less than 3 months old, and hasn’t been paid for or used, you can use the Erase Membership button instead.
This wipes the membership and any related charges completely, like it was never there.

Common Questions this Covers

How do I cancel a member’s membership
What happens if the membership has a minimum term
Can I override the minimum term restriction
How do I set the cancellation date
Do I need to disable future billing when cancelling
How does prorating work when cancelling a membership
Can I charge a cancellation fee
Can I undo a membership cancellation

How to Cancel a Member's Membership

Cancel Membership

Erasing a Membership

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