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GymMaster Knowledge Base

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18 Categories - 165 articles
2 articles

Getting Started

Club Opening Checklist, Resources, On-boarding Settings and initial setup guides
16 articles

Access Control

Tailgating setup, Roster configuration, Member Entry troubleshooting and security systems
6 articles

Accounting

Account History, Membership Price Adjustments, Invoicing and financial management
8 articles

Administration

Staff user setup, Membership Contracts, Forms and Waivers management
19 articles

Billing

Integrated Billing process, Provider setup, Future Billing reports and payment processing
13 articles

Bookings and Schedule

Space and Trainer booking, Booking Benefits setup, Gym booking configuration
10 articles

Communication

Member contract systems, Template Fields, Email delivery troubleshooting
13 articles

Integrations

ClassPass integration and third-party service connections
11 articles

Member

Add new Members, View Member Changes, Handle overdue charges and member accounts
6 articles

Member App

Member App setup, App customization, Login troubleshooting and mobile experience
13 articles

Member Portal

Club Notices, Portal navigation, Online Membership sales and web experience
19 articles

Memberships and Holds

Family Memberships, Membership Cancellation, Membership Holds and subscription management
6 articles

Point of Sale

Gift Vouchers, POS system usage, POS Stations setup and inventory management
5 articles

Products and Stock

Gift Vouchers, POS system usage, POS Stations setup and inventory management
5 articles

Prospects

Lead management, enquiries, and prospect tracking.
7 articles

Reporting

Current Member reports, Debt Collection Reporting, Member Visits and analytics
5 articles

Task and Automation

Task overview, Task Type setup, Automated Tasks Verification and workflow management
1 articles

Memberships

Browse help articles in this category.

Latest Articles

Latest Memberships

Membership Benefits Overview

Membership Benefits define your members' day-to-day experience within the club. Taking the time to understand and …

2 min read
Read article
Latest Task and Automation

View and Complete Staff Tasks

Automated tasks are generated by GymMaster every 30 minutes, so there may be a short delay between the trigger event and …

2 min read
Read article
Handpicked articles we think you’ll love
Getting Started
On-boarding: Settings

This guide walks you through the key settings to get your GymMaster system set …

8 min read
Getting Started
Setup Club Email Template Design

Create a branded email layout for all emails sent through GymMaster. Your Club …

2 min read
Billing
How to Report on Future Billing

If you wish to check what billing is coming up for your members, there are two …

2 min read

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