How to Place a Member's Membership on Hold
If a member needs to take a short break, maybe for a holiday, medical reasons, or something else, you can put their membership on hold.
If you are looking to put multiple members on hold, please see our Put multiple members on hold at once article.
Place Hold
- Navigate to the Membership Tab
- Go to the member’s profile and click into their Membership tab.
- In the top right, click Hold Membership
- You’ll see a screen that looks something like this:
When placing a hold, you’ll need to set a few key details:
- Reason for the hold Pick the reason, this helps with your reporting.
- Hold dates - Choose the start and end dates for the hold.
- Billing during the hold
Billing During Hold
Decide how you wish billing to work during the hold period. The options are;
| Billing Option | Effect |
|---|---|
| Free | No charges are applied while the membership is on hold |
| Setup Cost | A one-off fee is charged when the membership is placed on hold |
| Ongoing Fee | A recurring hold fee is charged. The billing frequency matches the membership’s normal billing schedule |
| Continue Regular Billing | Regular membership billing continues during the hold period. This option is commonly used when extending the membership end date without pausing payments |
Note: Whether billing is allowed to continue during a hold depends on a higher-level setting; see Settings > Advanced Configuration > Member Holds > Disable billing during hold. If something doesn’t behave the way you expect, double-check that setting.
Rules During Hold
Following options will define behaviour during and at the end of the hold.
Note these will apply to membership/s selected only; if member holds multiple memberships, they may still be able to enter / make bookings on those memberships.
| Hold Rule | Effect |
|---|---|
| End Hold on Member Return | Automatically ends the hold when the member swipes back into the facility. If disabled, the hold remains active and access remains restricted during the hold period |
| Prorate Membership Fees | Charges only for the active portion of the billing period when enabled. If disabled, the full billing period is charged even if the hold starts mid-cycle |
| Disable Benefit Duration | Prevents benefits from rolling over or being generated during the hold period |
| Disable New Bookings & Classes | Prevents members from booking classes or services that fall within the hold period. Only applies when configured across all memberships |
Preview and Confirm
After you’ve set everything, click Next to see a preview of how the billing will work during the hold. If it all looks good, confirm the hold.
Once confirmed, you’ll see the hold reflected in the member’s Accounts and Billing > Account History section.
If you spot a mistake, no problem. Just click Edit next to the hold and then select Delete Hold.
You can then recreate the hold with the correct details.
Common Questions this Covers
- How do I put a member on hold
- What reasons should I select for a membership hold
- How do I set the start and end dates for a hold
- Will billing continue during a hold
- How can I preview a hold before confirming
- Can I edit or delete a hold after it’s been placed
- Why isn’t billing behaving as expected during a hold
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