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Membership Benefits

5 min read Updated today

Membership benefits define how each membership functions for your members on a day-to-day basis.

They control what a member can book, including pricing and limits for classes and services. They also determine physical access, such as which doors a member can use and during what hours, and whether any purchasing privileges or discounts apply.

Because benefits directly shape the member experience, they are the foundation for creating clear, well-structured, and tiered membership offerings. It is worth taking the time to understand and configure this section carefully.

Before we begin, note that all new memberships are created with default benefits applied:

Access to all doors at the membership club(s) during open hours
Access to all classes, with no limits, for free

If these defaults are not appropriate for the membership, edit or remove them using the icons on the right-hand side.

Adding Membership Benefits

Benefits are added one at a time.
It is common and recommended to use multiple benefits on a single membership to create structured access, limits, or tiered pricing.

Membership benefits are configured within the membership type; Settings > Membership Types > Edit Membership > Membership Benefits
Select Add Benefits to begin

Classes
Services
Door Access
Products
Guest Passes

Classes

Class benefits control whether a member can book classes, which ones they can book, and under what conditions.

When creating class benefits, consider:

Whether classes are allowed at all
Whether access applies to all classes or only specific ones
Whether classes are free, discounted, or charged at a set rate
Whether limits apply per week, fortnight, or month

If you want to offer limited free classes followed by paid classes, this must be created as multiple benefits. For example, one benefit may allow three free classes per week, while a second benefit allows unlimited classes at a discounted price.

Once a classes benefit is exhausted, pricing automatically reverts to the current member default price set when the class was created.

Benefits may apply to all classes, specific categories, or individual classes

Example below allows member holding this membership to attend 3x kickboxing classes per week at $5 per class.
Any kick boxing classes attended beyond this amount per week would revert to the regular member rate per class.

Services

Service benefits control access to bookable services such as personal training, guest bookings, or facility reservations.

When creating service benefits, consider:

Whether services are allowed at all
Whether access applies to all services or only specific ones
Whether services are free, discounted, or charged at a set rate
Whether limits apply per week, fortnight, or month

If you want to offer limited free services followed by paid services, this must be created as multiple benefits. For example, one benefit may allow three free services per week, while a second benefit allows unlimited services at a discounted price.

Once a services benefit is exhausted, pricing automatically reverts to the current member default price set when the services was created.

Benefits may apply to all services, specific categories, or individual services

Example below allows member holding this membership to attend 3x 60min Personal Training sessions per week at $20 per session.
Any personal training sessions booked beyond this amount per week would revert to the regular member rate per session.

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Door Access

If a member needs to access a door, their membership must include an appropriate door benefit. Door benefits determine which physical doors a member can unlock and when.

Door access can be granted to all doors or to specific doors only
Access hours are controlled using rosters, such as Open Hours, Peak, Off Peak, 24/7, or a custom door roster
Usage limits can also be applied, for example allowing access only a certain number of times per week

This flexibility allows memberships to support everything from full 24/7 access to tightly controlled, premium-only areas such as saunas or private facilities.

*Example below allows this member unlimited access through reception doors, within the open hours set within Settings > Roster and Open Hours.

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Products

This allows memberships to include retail discounts or exclusive member pricing.

Discounts may be applied as a percentage or as a fixed price
Note that individual products must already exist in GymMaster before a specific product benefit can be applied

Example below allows member to receive a general 20% discount off all products sold by the club.

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Guest Passes

Option must be enabled under Settings > Advanced Configuration > Membership Type > Enable Guest Pass

This allows members to bring guests into the club, with access controlled by the usage limits and any price per visit you define.

The membership must include Door Access benefits, as these determine which doors the guest is permitted to access
Once a guest pass benefit is added, you can optionally assign a Guest Waiver in the Forms section
If a waiver is set, the guest must sign it before their visit can be approved

Guest passes are not compatible with charge per visit or class pack membership types.

Example below allows member to bring unlimited guests to the club, at $5 per guest visit