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Changing a Member's Membership

2 min read Updated 14 days ago

You might want to change a membership for a member if, for example:

A member wants to upgrade to a different membership
They’d prefer to be billed differently, like switching from monthly to weekly

If you need to switch a member from one membership type to another, the best way is to cancel the current membership and add a new one.

What to Check First

Before cancelling;

Head to the member’s Account History to see what date they’ve paid up to, this might make a good cancellation point.
If you’re cancelling during the current billing period, or partway through a future billing period, prorating would apply if enabled, automatically reducing the cancellation charge.

When cancelling in this manner, you can use the “Membership Change” reason to keep this clear in reporting.

Start it from the day after the cancellation date. This makes sure the member keeps uninterrupted access to the facility
If they also want to select their payment date, you can set a different **First Payment Date. ** GymMaster will automatically adjust their upfront fee based on this

There are a few solid reasons for cancelling the current membership and creating a new one:

Reason	Why it matters
Payment cycle changes	Billing frequency (weekly, fortnightly, monthly, etc.) is fixed to the membership type. Changing it requires moving the member onto a new membership type
Contract clarity	The original agreement is tied to a specific billing cycle. A new cycle requires a new contract, reducing confusion or disputes later
Updated terms, waivers, and agreements	Different membership types may have different legal terms or waivers. A new membership ensures the correct documents are signed
Clear history	Cancelling and recreating the membership keeps a clean audit trail, making account history, billing, and changes easier to track

For more information around cancelling a membership, see How to Cancel a Member’s Membership.

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