Member Portal

Allow members online access to their account and membership details, bookings, communication history and workout plans

• Allow Member Access
• Setup Portal Billing
• Allow Bookings via Portal
• Allow Cancellations via Portal
  • Cancel Classes Online
  • Cancel Services Online
  • Cancel Memberships Online
• Post Club Notices in Portal
• Portal Communication
• Allow Member Holds via Portal
• Customize How Portal Looks Online
• Configuration Summary
• Frequently Asked Questions
• Setup Member App

Cancel Memberships Online

Default configuration for membership cancellation is done within Member Portal Configuration.

• Go to Settings > Advanced Configuration > Member Portal Configuration
  • Select Membership
    

    

  • Enable membership cancellation via Member Portal
    • Allow members to cancel membership / request membership cancellation online
      • Cancel Membership - membership can be directly cancelled online
        • Cancellation will occur once cancellation notice period is complete
      • Request Cancellation - membership request will be sent to staff via club email address as set in Club Details
        • Staff can then respond to request in accordance with your business processes
  • Membership Cancellation Notice Period - Select required notice period before membership cancellation can occur

Online Cancellation Complete
Next - Club Notices