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GymMaster Gym Software Manual

Member Portal

Allow members online access to their account and membership details, bookings, communication history and workout plans

Cancel Memberships Online

Default configuration for membership cancellation is done within Member Portal Configuration.

  • Go to Settings > Advanced Configuration > Member Portal Configuration
    • Select Membership
    • Enable membership cancellation via Member Portal
      • Allow members to cancel membership / request membership cancellation online
        • Cancel Membership - membership can be directly cancelled online
          • Cancellation will occur once cancellation notice period is complete
        • Request Cancellation - membership request will be sent to staff via club email address as set in Club Details
          • Staff can then respond to request in accordance with your business processes
    • Membership Cancellation Notice Period - Select required notice period before membership cancellation can occur

Online Cancellation Complete
Optional Next - Member Holds Online - Link will navigate you to Member Page
Next - Club Notices