Member Portal

Allow members online access to their account and membership details, bookings, communication history and workout plans

• Allow Member Access
• Setup Portal Billing
• Allow Bookings via Portal
• Allow Cancellations via Portal
• Post Club Notices in Portal
• Portal Communication
• Allow Member Holds via Portal
• Customize How Portal Looks Online
• Configuration Summary
• Frequently Asked Questions
• Setup Member App

Member Holds via Portal

An Member Hold is a temporary suspension or freeze of a member’s membership plan, initiated by member or staff.
Online holds allow the member to place a membership on hold via the Member Portal.
During the hold members typically pause their payments and access to the gym for a specified period of time; based on your pre-defined settings.
A member hold may be applied to one or all memberships held by member.

Apply Hold via Member Portal

Allow members to initiate a hold / pause on their account, per membership, via the Member Portal.
This will pause their benefits and access to gym.

For full set up of online holds, please navigate to Member Holds, complete sections forSettings and Online Holds.

Next - Customize How Portal Looks Online