Allow members online access to their account and membership details, bookings, communication history and workout plans
Empower your members with the ability to cancel their bookings and memberships online—on their terms, within the limits you define.
Manage online cancellations for both Classes and Services from the Member Portal Configuration section.
Once cancellation is enabled, the same options appear for both classes and services.
These define your global cancellation rules, but can later be overridden per item.
Minimum Cancellation Period
How long before the session starts a member is allowed to cancel online.
Cancellation Mode
What happens when a member cancels
Booking Cancellation Fee
(Only applies when “Charge Fee for Cancellation” is selected)
Cancellation Fee Period
Defines the time window before booking where the fee applies
These defaults apply across all bookings, but you can override them per class or service by editing the individual item in Settings > Bookings and Classes
Manage online membership cancellations separately from service and class bookings.
Go to Settings > Advanced Configuration > Member Portal Configuration
Cancel Membership
Members can cancel their membership directly.
Cancellation becomes active after the configured notice period.
Request Cancellation
Sends a cancellation request to staff (delivered to your club’s email, as set under Club Details)
Membership Cancellation Notice Period
Define how many days’ notice is required before a cancellation can take effect
2025 © Treshna Enterprises Ltd.