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GymMaster Gym Software Manual

Member Portal

Allow members online access to their account and membership details, bookings, communication history and workout plans

Member Portal Access

Your members can log in to the Member Portal via your website or by using the Member App on their smartphone or tablet.


Enabling Member Access to the Portal

To activate the Member Portal for your members:

Navigate to Settings > Member Portal Configuration > Member

  • Toggle Enable Online Login
  • Configure additional options
    • Allow only current members access to the portal
    • Use phone number as initial password
      If this is disabled, members can reset their password using the Forgot Password link
  • Define what members can see and do via the portal in Member Portal Configuration

First-Time Access for Members

Once a member signs up (online or in person), they’re ready to log in.
They can access the portal in two ways:

  • Via any web browser through your website
  • Through the Member App

Member Login Details

  • Email = the email used during signup
  • Password = the password they set at signup
    If forgotten, they can use Forgot Password on the login screen to reset access

Having trouble logging in?
Refer to our troubleshooting guide: Member Can’t Log In →.