Member Portal
Allow members online access to their account and membership details, bookings, communication history and workout plans
Member Portal Access
Your members can log in to the Member Portal via your website or by using the Member App on their smartphone or tablet.
Enabling Member Access to the Portal
To activate the Member Portal for your members:
Navigate to Settings > Member Portal Configuration > Member
- Toggle Enable Online Login
- Configure additional options
- Allow only current members access to the portal
- Use phone number as initial password
If this is disabled, members can reset their password using the Forgot Password link
- Define what members can see and do via the portal in Member Portal Configuration
First-Time Access for Members
Once a member signs up (online or in person), they’re ready to log in.
They can access the portal in two ways:
- Via any web browser through your website
- Through the Member App
Member Login Details
- Email = the email used during signup
- Password = the password they set at signup
If forgotten, they can use Forgot Password on the login screen to reset access
Having trouble logging in?
Refer to our troubleshooting guide: Member Can’t Log In →.