Member Portal

The GymMaster Member App gives your members the ability to access the Member Portal via their smartphone or tablet.
Via the Member Portal they can view your timetable, book into classes and make bookings with your trainers, and update their personal information.

Access

The Member Portal can be accessed by members via your website, or via the Member App.

Enable Member Portal Access

To enable Member Portal access to members;

• Go to Settings > Member Portal Configuration > Member
  • Enable Online Login
    

    

Once enabled, you can select to;

• Allow only current members access to Portal
• Allow initial password = phone number
  When not enabled, members use Forgot Password to gain access
  

  

• Define member access limits with portal throughout Member Portal Configuration

First Access to Member Portal

Once a member has signed up to your gym, whether online or in person, they will be able to access the Member Portal.
They can login via your website, or by downloading the Member App on their smartphone or tablet

• Login = email address used when signing up
• Password = phone number as default, when enabled
  When first password = phone number is not enabled, members use Forgot Password at bottom of login interface, then follow instructions to allow access

  

Once logged in for the first time, members will be prompted to set their own password.
New password will be used for all subsequent logins.

Member Login Error

See Member Can’t Log In to troubleshoot login difficulties.

Member Portal

Configuration
Sign Up
Bookings and Classes
Cancellations
Member Holds
Club Notices
Frequently Asked Questions
Member Portal

Related Pages

Member App