Member Portal

Allow members online access to their account and membership details, bookings, communication history and workout plans

• Member Portal Access
• Setup Portal Billing
• Allow Sign Up Online
• Allow Bookings via Portal
• Allow Cancellations via Portal
• Post Club Notices in Portal
• Portal Communication
• Allow Member Holds via Portal
• Customize How Portal Looks Online
• Configuration Summary
• Frequently Asked Questions
• Setup Member App

Member Portal Access

Your members can log in to the Member Portal via your website or by using the Member App on their smartphone or tablet.

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Enabling Member Access to the Portal

To activate the Member Portal for your members:

Navigate to Settings > Member Portal Configuration > Member

• Toggle Enable Online Login
• Configure additional options
  • Allow only current members access to the portal
  • Use phone number as initial password
    If this is disabled, members can reset their password using the Forgot Password link
• Define what members can see and do via the portal in Member Portal Configuration

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First-Time Access for Members

Once a member signs up (online or in person), they’re ready to log in.
They can access the portal in two ways:

• Via any web browser through your website
• Through the Member App

Member Login Details

• Email = the email used during signup
• Password = the password they set at signup
  If forgotten, they can use Forgot Password on the login screen to reset access

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Having trouble logging in?
Refer to our troubleshooting guide: Member Can’t Log In →.

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