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GymMaster Gym Software Manual

Member Holds

A Member Hold is a temporary suspension or freeze of a member’s membership plan, initiated by member or staff.

Online Holds

Allow members to initiate a hold / pause on their account, per membership, via the Member Portal.
This will pause their benefits and access to gym.

Add Member Hold Online

Example provided shows process for member to apply a hold on a membership / all memberships, via the Member App.
The process is the same, though visually will appear slightly different, via the Member Portal.

  • Navigate to Memberships on Member Portal / App
  • Select Add Hold on a current membership
  • Select to add hold to that membership only, or to All Active Memberships (bottom of page)
  • Add Reason for adding hold
  • Select Start / End Date
      • By default the end-date is inclusive, so end-date selected is the last day that the hold is active
  • Select Add Hold
    Note - restrictions will apply based on settings applied when setting up Manual Holds and Online Holds
  • Membership/s will be on hold as of start date selected
  • By default the end-date is inclusive, so end-date selected is the last day that the hold is active