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GymMaster Gym Software Manual

Member Holds

A Member Hold is a temporary suspension or freeze of a member’s membership plan, initiated by member or staff.
When a member or Staff places a member / membership on hold, they typically pause their payments and access to the gym for a specified period of time.
A member hold may be applied to one or all memberships held by member.

Online Holds

Allow members to initiate a hold / pause on their account, per membership, via the Member Portal.
This will pause their benefits and access to gym.

Enable Member to Initiate Hold Online

Default settings for all holds are configured within Advanced Configuration > Member Holds
See Manual Holds
Be sure to apply these settings first, before continuing to Member Portal specific Member Holds

Once complete, continue to enable online holds;

  • Go to Settings > Advanced Configuration > Member Portal Configuration

    • Select Member Holds from the side bar
  • Configure the following options;

    • Enable Membership Hold via Member Portal - Allow members to add hold / request hold to membership online.
      Does not include members who are owing; see last option below to allow members who are owing to add hold
      • N/A - no holds enabled online
      • Add Hold - allow members to add hold online
      • Request Hold - allow members to request hold
    • Minimum Hold Notice Period - Select required notice period before membership hold can begin
    • Minimum Time on Member-Added Hold - Define minimum time allowed per hold
    • Maximum Time on Member-Added Hold - Define maximum time allowed per hold
    • Hold Charge Type
      • Free - member pays no setup fee and no membership fees during hold
      • Setup Cost - member pays a one-off fee for setup, with no ongoing fees during hold
        • Set Hold charge type fee
      • Ongoing Fee - member pays ongoing fee which is altered from usual fee
        • Set Hold charge type fee
    • Enable Membership Hold via Member Portal When Member is Owing - Allow members who is owing to add hold / request hold to membership online
  • Save

Add Member Hold Online

Example provided shows process for member to apply a hold on a membership / all memberships, via the Member App.
The process is the same, though visually will appear slightly different, via the Member Portal.

  • Navigate to Memberships on Member Portal / App
  • Select Add Hold on a current membership
  • Select to add hold to that membership only, or to All Active Memberships (bottom of page)
  • Add Reason for adding hold
  • Select Start / End Date
      • By default the end-date is inclusive, so end-date selected is the last day that the hold is active
  • Select Add Hold
    Note - restrictions will apply based on settings applied when setting up Manual Holds and Online Holds
  • Membership/s will be on hold as of start date selected
  • By default the end-date is inclusive, so end-date selected is the last day that the hold is active

Member Holds

Manual Holds
Automated Holds
Mass Holds
Frequently Asked Questions
Member Holds

Manage Members
Member Portal
Member App