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GymMaster Gym Software Manual

Member Holds

A Member Hold is a temporary suspension or freeze of a member’s membership plan, initiated by member or staff.

Mass Holds

If your gym is closing for a period of time or for other events where you need to temporarily restrict access for all members, you can activate a mass hold to ALL members.

Request Mass Hold

Allow minimum 2 business days for request to be processed and applied

A Mass Hold can be arranged by contacting GymMaster, via the Mass Hold request link;

  • Go to Settings > Club Details
    • Select Mass Hold
    • Request Mass Hold
    • Complete details of request

End Mass Hold

Allow minimum 2 business days for request to be processed and applied

Ending a Mass Hold can be arranged by contacting GymMaster, via the Mass Hold request link;

  • Go to Settings > Club Details
    • Select Mass Hold
    • End Mass Hold
    • Complete details of request