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GymMaster Gym Software Manual

Member Holds

A Member Hold is a temporary suspension or freeze of a member’s membership plan, initiated by member or staff.
When a member or Staff places a member / membership on hold, they typically pause their payments and access to the gym for a specified period of time.
A member hold may be applied to one or all memberships held by member.

Mass Holds

If your gym is closing for a period of time or for other events where you need to temporarily restrict access for all members, you can activate a mass hold to ALL members.

Request Mass Hold

Allow minimum 2 business days for request to be processed and applied

A Mass Hold can be arranged by contacting GymMaster, via the Mass Hold request link;

  • Go to Settings > Club Details
    • Select Mass Hold
    • Request Mass Hold
    • Complete details of request

End Mass Hold

Allow minimum 2 business days for request to be processed and applied

Ending a Mass Hold can be arranged by contacting GymMaster, via the Mass Hold request link;

  • Go to Settings > Club Details
    • Select Mass Hold
    • End Mass Hold
    • Complete details of request

Member Holds

Manual Holds
Automated Holds
Online Holds
Frequently Asked Questions
Member Holds

Manage Members
Club Details