Member Page

Manual tasks related to members can be managed through the different tabs within each member’s page

• Accounts and Billing
• Bookings
• Communication
• Details
• Memberships
• Side Menu
  • Photos
  • Check-in
  • Visit History
  • Make Booking
  • Make Purchase
  • Account
  • Waivers
  • Memberships
  • Upcoming Bookings
  • Member Actions
    • Stop Member at Gate
    • Change Password
    • Member Changes
    • Merge with Another Member
    • Zero Account
    • Linked Members
    • Add Signature
    • Login as Member
    • Log into App
    • Debt Collection Report
    • Delete Member
• Training
• Frequently Asked Questions

Stop Member at Gate

Set up an individual manual Stop at Door task for member.
This will prevent member from accessing the gym entirely, until the Stop at Door task has been deactivated by staff.
This does not end their membership or prevent billing (unless membership is placed on hold / cancelled).
It forces member to find resolution with staff before being able to enter again.

Apply Stop

• Find Member Action menu below the side menu of members page.
• Select Stop Member at Gate
• Input reason for stop
  • For staff information
• Select Apply
  

  

Remove Stop

• Return to Member Action menu
• Select Stop Member at Gate
  • Select Remove Stop
    

    

See Automated Holds to learn how to prevent member entry for members with overdue fees or other trigger events

Next - Change Password