Getting Started

Your on-boarding training sessions can be booked here

• Setup GymMaster
• Transfer Data to GymMaster
  • Transferable Data
  • Preparing for Transfer
  • Day of Transfer
  • Post Transfer
  • Frequently Asked Questions
• GymMaster Support

Post Transfer

Once the transfer is complete, it’s essential to check that all your data has been transferred accurately from your old system to GymMaster.
This is a critical step to ensure that everything is in order before you start using the new system.

⚠️ Note that amy issues raised more than 7 days after the transfer may incur additional fees.

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Data Checking

After the transfer, the client must review and confirm the accuracy of the data in GymMaster.
If any discrepancies are found, please report them to us as soon as possible so we can assess and resolve them promptly.

For minor but consistent issues (e.g. home and mobile phone numbers swapped), GymMaster can typically make the corrections on your behalf.
For minor individual issues, it is usually faster and more practical for the client to make the edits. We’re happy to guide you on the best way to do this.

If you’re using integrated billing, we strongly recommend:

• Monitoring the first few billing runs carefully
• Running Debtors and Direct Debit Exception reports regularly
• Previewing billing to confirm dates and amounts are accurate

If larger issues arise, we may need to pause the go-live process and reschedule once everything has been resolved.

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Keep a Local Copy

During the transfer process, there may be a short delay between when your data is exported from the previous system and when it’s loaded into GymMaster.
This delay could be a few hours or a few days, depending on the transfer.

In the meantime, it’s essential to keep a record of any changes made in the old system, including:

• New prospects added
• Memberships created or cancelled
• Members placed on hold
  …and any other relevant updates.

Once the data has been reviewed and approved, and GymMaster is ready to use, you’ll need to manually apply these updates in the new system.

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Previous Software

We recommend that you keep your previous software active for a few weeks after the transfer to GymMaster.
This gives you plenty of time to ensure that everything has been transferred correctly and nothing is missing.

During this period, take the time to carefully check at least a few dozen member records. Compare the information between your old system and the new GymMaster setup to ensure that all the details, including membership status, billing information, and contact details, are consistent and accurate.

This verification process is crucial to avoid any discrepancies and to make sure that your members’ records are properly transitioned to GymMaster without any issues.

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For further questions review our Frequently Asked Questions or contact GymMaster Support