Getting Started

Your on-boarding training sessions can be booked here

• Setup GymMaster
• Transfer Data to GymMaster
• GymMaster Support

GymMaster Support

We offer a variety of support materials to address many common questions.
Our experienced Support Team is available on call when needed.

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User Manual

Navigate to Manual

Your complete step-by-step guide for navigating GymMaster.
The manual covers the purpose, setup, and application of each section in the system, helping you get the most from your club management software.

Start with the manual whenever you have questions about setup or how a feature works.

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Glossary

Navigate to the Glossary

The glossary is your quick-reference guide for understanding the key terms and icons used throughout GymMaster.

• Each term includes a plain-language explanation
• Many entries link directly to relevant sections of the manual or the system
• Use it any time you’re unsure about a word or symbol

Reviewing the glossary will give you a head start in learning the system and speaking the same language as our support team.

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YouTube Channel

Navigate to our YouTube Channel

Explore our GymMaster in a Minute video series, where we break down key features of GymMaster into easy-to-digest content.
The channel is regularly updated with new tutorials and tips.

You’ll also find relevant YouTube videos linked throughout the User Manual for quick access to visual guides.

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Knowledge Base

Navigate to our Knowledge Base

View our broad collection of articles covering key questions that regularly come up regarding GymMaster.

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Contact our Support Team

If our support resources above have not provided a solution to your question, feel free to submit a ticket or reach out to our Support Team.

Urgent Inquiries: Call our Support Team

When you need immediate support or the situation is complex, don’t hesitate to call us directly.
Our team typically responds within 1 minute, and 98% of calls are answered within 10 minutes.

• USA: (+1) 415 915 0375
• Canada: (+1) 604 706 1239
• Australia: (+61) 1800 849 001
• NZ: (+64) 3 668 5727
• UK: (+44) 20 3870 4410
• Other: (+1) 415 915 0375

Non-Urgent Inquiries: Submit a Ticket

Lodge Request: You can expect a response within 1 - 6 hours.

To help us assist you faster, provide as much detail as possible in your request.
Including screenshots along with your issue description can significantly speed up the process.

Email Us

• Sales: sales@gymmaster.com
• Support: support@gymmaster.com

Mailing Address

Treshna Enterprises
P.O. Box 13522
Armagh Mail Centre
Christchurch 8141, New Zealand