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GymMaster Gym Software Manual

Custom Fields

Tailor fields and sections within GymMaster to align with the unique requirements of your gym.

Booking Cancel Reasons

It’s helpful to know the reasons why members cancel bookings with your gym.

Booking cancel reason options are created under Custom Fields > Booking Cancel Reasons.
When a member cancels their booking, whether online or in person, they will be prompted to select an option that best suits their reason for cancelling.

Options may cover the following areas;

  • Schedule conflict
  • Illness or health issue
  • Travel or vacation
  • Family emergency
  • Personal reasons
  • Poor communication
  • Instructor dissatisfaction
  • Unmet expectations
  • Cost concerns
  • No longer interested

Use GymMaster Reports to collate and analyze data.

Next - Prospect Not Interested Reasons