Custom Fields

Tailor fields and sections within GymMaster to align with the unique requirements of your gym.

• Member Fields
• Labels
• Promotions
• Prospect Funnel
• Membership Cancel Reasons
• Booking Cancel Reasons
• Prospect Not Interested Reasons

Booking Cancel Reasons

It’s helpful to know the reasons why members cancel bookings with your gym.

Booking cancel reason options are created under Custom Fields > Booking Cancel Reasons.
When a member cancels their booking, whether online or in person, they will be prompted to select an option that best suits their reason for cancelling.

Options may cover the following areas;

• Schedule conflict
• Illness or health issue
• Travel or vacation
• Family emergency
• Personal reasons
• Poor communication
• Instructor dissatisfaction
• Unmet expectations
• Cost concerns
• No longer interested

Use GymMaster Reports to collate and analyze data.

Next - Prospect Not Interested Reasons