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Membership Cancel Reasons
It’s important to know the reasons why members cancel their membership with your gym.
GymMaster makes it easy to gather and analyze cancellation reasons to identify areas for improvement, tailor their offerings to member needs, and enhance overall member retention.
The membership cancel reason options are created under Custom Fields > Membership Cancel Reasons.
When a member cancels their membership, whether online or in person, they will be prompted to select an option that best suits their reason for cancelling.
Options may cover the following areas;
Membership contract concerns
Loss of motivation
Injury or health issues
Unsatisfactory facilities or services
Personal fitness goals met
Change in fitness routine
Use GymMaster Reports to collate and analyze data.
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