GymMaster Gym Software Manual
Visitors
Monitor the visits made by members to your facility.
Common Reasons for Failed Entry
When door access fails, GymMaster logs the attempt and provides a clear explanation.
You can view access attempts from the Visitors page.
Below are the most common reasons for failed access:
No Membership
The member doesn’t yet have an active membership assigned.
Incomplete Membership
Their membership purchase process is incomplete.
See Incomplete Memberships: Completing a Membership
Overdue Account
The member owes more than your club’s limit.
Manage Stop on Owe threshold
Depleted Card
The member has used up all allowed visits on a limited pass and will need to purchase another pack.
No Door Access
Their membership does not provide access to this specific door.
Manage Door Access Benefits
Outside Allowed Hours
The member attempted entry outside their allowed access time.
Manage Door Access Benefits – Time Restriction
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