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GymMaster Gym Software Manual

Member Holds

A Member Hold is a temporary suspension or freeze of a member’s membership plan, initiated by member, staff or by GymMaster.
When a member or Staff places a member / membership on hold, they typically pause their payments and access to the gym for a specified period of time.
A member hold may be applied to one or all memberships held by member.

Automated Holds

This form of hold is initiated by GymMaster, in response to a pre-defined trigger event, most commonly due to unpaid fees.
Member’s are stopped at door, preventing entry to gym entirely.

During an automated hold;

  • Billing is not paused
  • Access to gym is blocked
  • Member is required to resolve issue in order to resume access to gym.

See more details regarding unpaid fees within Failed Billing

Stop on Owe

Prevent entry to gym when fees are unpaid.
Define how long fees can be overdue, and by how much, before gym entry is blocked.

  • Go to Settings > Advanced Configuration

    • Select Doors and Readers
  • Configure the following options;

    • Stop After Owe - Time - Select maximum time period member can owe fees and maintain access to gym
      • After this period, access to gym will be suspended.
        Some time is required in the case of suspensions and handling delays for billing to occur
    • Stop After Owe - Amount - Select maximum amount member can owe fees and maintain access to gym
      • After this period, access to gym and capcity to make bookings will be suspended
    • Warning on Owe - Display on-screen warning to staff indicating member entering gym owing over certain amount
      • This warning may appear before member reaches point of membership suspension

Stop at Door

A Stop at Door requirement can be automatically applied to members through any specified trigger event, preventing Member from accessing gym.
See Automated Tasks to learn how to have GymMaster automatically apply a Stop at Door requirement.

A manual individual Stop at Door task can be set within a member’s Member Page, via the Member Action Stop Member at Gate.

Member Holds

Manual Holds
Online Holds
Mass Holds
Frequently Asked Questions
Member Holds

Manage Members
Member Portal
Member App