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GymMaster Gym Software Manual

Member Holds

A Member Hold is a temporary suspension or freeze of a member’s membership plan, initiated by member or staff.

Automated Holds

This form of hold is initiated by GymMaster, in response to a pre-defined trigger event, most commonly due to unpaid fees.
Member’s are stopped at door, preventing entry to gym entirely.

During an automated hold;

  • Billing is not paused
  • Access to gym is blocked

Member is required to resolve issue in order to resume access to gym. See more details regarding unpaid fees within Failed Billing