Billing

Billing is the process of handling automated and manual financial transactions related to membership payments.

• Setup
• Automated
• Manual
• Failed
  • Failed Billing
  • Resolve Failed Billing
  • Failed Billing Settings
  • View All Failed Billing
• Integrated Billing Process
• Frequently Asked Questions

Failed Billing Settings

Settings in Advanced Configuration will allow you to dictate the next automated step when billing results in a failed payment from member.
The following selections can be made;

Go to Settings > Advanced Configuration

Billing

• Billing Retry Interval - automatically retry failed billing after selected time-frame
• Billing fail limit - select number of consecutive failed billing attempts before system marks member as ‘Pending Review’
  • If the selected number of attempts fail, GymMaster will switch a member’s automatic billing off to avoid incurring additional dishonor fees
• Collect historic debts - enable debt collection attempts for any outstanding charges to continue for up to 6 months after membership expires

  

Doors & Readers

• Stop After Owe - Time - select time period member may continue to access the gym when money is owed
• Stop After Owe - Amount - select maximum amount member can owe before access is denied to the Club and new bookings are blocked
  See Automated Holds for more details
  

  

Next - View All Failed Billing