Billing

Billing is the process of handling automated and manual financial transactions related to membership payments.

• Setup
• Automated
• Manual
• Failed
  • Failed Billing
  • Resolve Failed Billing
  • Failed Billing Settings
  • View All Failed Billing
  • Error Codes
• Integrated Billing Process
• Frequently Asked Questions

Resolve Failed Billing

Follow the recommended resolution in the Account History line item.
Some failure reasons from your billing provider will come with Error Codes.
If there’s no recommendation, or you come across a fail reason that you’re not sure about follow these steps before attempting to re-bill the member:

• Contact Your Member

  • Check the basics; confirm that there is enough money in their account, their card is still active / their bank has authority set up, they haven’t received any notifications from their bank about blocked transactions

• Contact Your Billing Provider

  • In most cases your billing provider will be able to tell you why the transaction failed, and the next steps to resolve the matter
  • Note: Some billing fail reasons come direct from the member’s bank / card issuer, so your billing provider might not be familiar with all fail reasons either

• Contact GymMaster Support

  • If all else fails, we’re happy to help you get to the bottom of why your member’s billing has failed

Next - Failed Billing Settings