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GymMaster Gym Software Manual


Member Awards serve as a visual digital tool to note accomplishments of members, such as hitting significant milestones or acknowledging victors in competitions. Awards are viewed by members via the member portal.
There are two Award types that can be used;

System Awards

  • Pre-created in GymMaster
  • Awarded weekly, monthly, and yearly
  • Based on highest visits, class attendance, and bookings
  • No Task required to trigger
  • Enable / disable individually through Awards Settings

Award Templates

  • Create unique Awards
  • Template required, created via Member Details > Awards tab
  • Template must be linked in a task in order for Award to be triggered

Awards Settings

  • Go to Find Member > Member Details > Communication Tab > Awards > Award Settings OR Settings > Advanced Configuration > Awards
    • Awards Enabled - disabling will hide Awards on member portal and member profiles. It will also prevent Tasks from granting new awards
    • Text to Replace Awards With - for example, change title to ‘Achievements’ to replace all ‘Awards’ instances with ‘Achievements’ on member portal
      Note: Changing title of Awards does not affect labeling within staff view of GymMaster
    • Enable / Disable System Awards - activate individual System Awards

Create / Edit / Delete Award Template

The award template is the visual and written aspect of the award which members can view on Member Portal.

  • Go to Find Member > Member Details > Communication Tab > Awards
  • Click on Manage Award Templates
    • Select to Create / Edit or Delete a template

For awards to be applied to a member automatically, a task type must be created to match each award.

Apply Awards to Member

Awards can also be applied manually and/or automatically to members.

Manual Awards

  • Go to Member Details > Communication Tab > Awards
    • Click on Add Award
      • Select Award Template, or create a Custom Award if this is a one-off award for this member
      • Complete details
  • Add Award to save

Automatic Awards

  • Go to Task Automation
    • Follow instructions as described under add task
      • Define Trigger that needs to occur in order to activate Award
        • For example, to grant an award to members on their 100th visit, you’d create a task type that triggers on members' 100th visit, then create an award template for this achievement
      • Arrive at Awards option
      • Select Add Award
        • Select Award Template to be applied
        • If required template does not yet exist, it can be added here
  • Save