Doors and Readers

GymMaster software combined with door access hardware form an access control system which allows automated individualized entry

• Hardware
• Manage Doors
• Door Access
• Troubleshooting
• Frequently Asked Questions
  • Blocked Access FAQs
  • Bluetooth FAQs
  • GateKeeper FAQs
  • Key Fob FAQs

Blocked Access FAQs

Be sure to check the Troubleshooting page for common Door Access setup / function resolutions.

Additional Door Access FAQs Pages;

• Bluetooth FAQs
• GateKeeper FAQs
• Key Fob FAQs
• General FAQs

If you are unable to find the answer to your query, please Contact Our Support Team

Why was member able to access club after failed payment?

• Billing processing times may vary, specifically between time the transaction was sent for processing, and when GymMaster received a report from billing processor that the same transaction was settled
• For any recurring billing transactions, it may take up to 5 working days

Why has a member been denied entry?

• Member Denied Entry

How do I block entry to member whose payments are overdue?

• Block Member Access

Next - Bluetooth FAQs