Report and Till

Reports are organized collections of data providing insights into your club’s performance

• Standard
• Staff Attendance
• Trainer Commission
• Debt Collection
• Till Take
• Key Performance Indicators
  • Data Provided
  • Filter KPI Report
• Frequently Asked Questions

Data Provided

The Key Performance Indicators Report provides a summary of key business data within any selected time period

The KPI report includes the following information;

• Member Statistics - includes number of current, happy, sad, female and male members, as well as members on hold and on gifted time
• Member Activity - includes number of visiting, new, expiring, cancelled, retained and rejoined members
• Membership Activity - including numbers of new, renewed and expiring memberships
• Sales Made - including total sales via point of sale, vouchers, product types, refunds
• Payments Received - including amount received via cash, eftpos, billing and other payment types
• Booking Summary - including number of checked-in, cancelled, no shows and types of services booked
• Class Attendance - including number of checked-in, cancelled, no shows and types of classes booked

Any category within each report summary can be clicked on, taking you through to the original report for that selection.

New, Rejoined and Returning Members

Each new membership gets a join status. The KPI report and the New Members and Starting Memberships reports use this status to count new, rejoined and returning members.

The returning member time frame decides the status. The default is 3 months. To change it, go to Settings > Advanced Configuration > Member Reports and set Returning member time frame.

GymMaster checks these rules in this order, and uses the first rule that matches:

• Current - the member has another membership that is still active
• Renew (rejoined) - a membership of the member ended within the rejoin period before the new membership started
• New Member, New Trial or New Casual - only a trial or casual membership ended within the rejoin period
• Upsale - the member has another membership at the same time as the new one
• Returning - a membership of the member ended before the rejoin period
• New Member - none of the rules above match

Only memberships that count as current members are used for these rules. The membership types that count are set in Types of memberships that are counted as current members in Advanced Configuration. Hidden memberships are not used. See How to report on current members.

If Include shared members is on, a shared membership also counts. For example, a member whose shared membership ended within the rejoin period gets Renew (rejoined).

GymMaster works out the status each time you run a report. If you change the rejoin period, the counts for past periods also change.

Next - Filter KPI Report