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SMS Messaging in GymMaster

5 min read Updated today

GymMaster supports SMS communication with individual members, groups of members, class attendees, and staff.
Messages can be sent as one-off communications or set up as templates for recurring and automated communication.

Use this guide to understand the different SMS options in GymMaster and find the instructions for each process.

Message Individual Member

Full Guide: Individual Communication

Send a one-off message directly from a member’s profile. This is useful when you need to contact a specific member about their account, bookings, or another individual matter.

Go to Find Member > Member Details > Communication
Select Send SMS
Write your message
Click Send

Bulk Messaging

Full Guide: Group Communication

Send a one-off message to a selected group of members or staff using Reports. You can choose a suitable report and apply filters to identify the recipients.

Go to Reports and Till > Standard Reports
Select a report matching the group you want to contact
Select Edit to apply filters, or select Show Report
Select Send SMS
Select all recipients or choose specific people, then click Next
Write your message and click Send

This process does not use SMS templates or task automation. The message can, however, be personalised using template fields.

Message Class Attendees

Full Guide: Messaging Class Attendees

Send a one-off message to members booked into a specific class.

Go to Schedule and select the class
Select SMS Attendees
Select all attendees or choose specific members
Click Next
Write your message and click Send

Create SMS Templates

Full Guide: Creating Communication Templates

SMS templates let you save messages for reuse. GymMaster includes pre-created templates, which can be reviewed and customised before creating new ones.
Templates can include personalisation fields, such as a member’s name or start date, so that the message can include details specific to each recipient.

Go to Settings > Templates
Create a new SMS template or edit an existing one
Enter a template name
Optionally select a category
Choose which club or clubs can use the template
Write or edit the message
Use Insert Field to add member-specific information
Save the template

Automate SMS Messages

Full Guide: Tasks Overview

SMS templates can be used in Task Automation to send messages in response to defined member events. Depending on the task configuration, messages can be sent automatically without staff needing to send them manually.

Examples documented by GymMaster include birthday messages and communications triggered by member events. The manual also describes automated booking and payment reminders.

Go to Settings > Task Automation
Select an existing task template or create a task
Configure the trigger and relevant task settings
Select the SMS template to use
Enable automatic sending where required
Save the task

Review the task settings carefully before activating a task. Preloaded task templates need to be reviewed and activated before they run.

Settings and Delivery

Opt-Out Messages

GymMaster can append an unsubscribe message to SMS communications.
To configure the message, go to Advanced Configuration > Communication. Members can unsubscribe by replying STOP.

Member App Notifications

Depending on the communication settings, SMS messages may be delivered as notifications through the GymMaster Member App. Automated tasks can also be configured to try an app notification before falling back to SMS, send an app notification only, or send both.

Sending both SMS and app notifications can result in a member receiving the message twice if both communication options are enabled.

Sleeping Members

When the sleeping-member feature is enabled, sleeping members are excluded from bulk SMS messages by default. They can be included in an individual bulk send by enabling the option to include sleeping members in the recipient list.

Sleeping members can still receive individual messages, booking reminders, failed payment messages, and other task messages.

View Communication History

A member’s Communication tab contains their communication log, including SMS and email records. The log shows the date, subject, sender, and status, and includes search and filter options.

Open the member’s details
Go to the Communication tab
Review the communication log or use its search and filters

Troubleshoot Failed Messages

Full Guide: Resolve SMS Batches

GymMaster provides an SMS batch resolution page for investigating messages that have not been sent successfully.

The documented statuses include Pending, Not Sent, Process, Sent, and Failed. The page explains the statuses and provides options to retry or discard pending messages. Failed messages may include a reason to help identify the issue.

Integrate a Twilio Account

Full Guide: Integrate SMS System with a Twilio Account

GymMaster can integrate with Twilio so that SMS messages are sent from a dedicated Twilio phone number. The setup includes configuring the Twilio account in GymMaster, setting up reply handling, and completing number verification.

Twilio integration is an additional setup process, not a required step for every SMS workflow described above.

Common Questions This Covers

How do I send an SMS to an individual member
How do I send an SMS to multiple members or staff
How do I message members booked into a class
Where do I create or edit SMS templates
How do I personalise an SMS with member details
How do I automate SMS messages
How do I configure the SMS opt-out message
Can SMS messages be delivered through the Member App
Why might a member be excluded from a bulk SMS
Where can I check a member’s communication history
How do I troubleshoot failed SMS messages
Can GymMaster send SMS messages through Twilio