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Individual Communication

2 min read Updated 14 days ago

Send a one-off message to a single member, use GymMaster Chat, or create a task to prompt staff communication.

One Way Communication

Go to Find Member > Member Details > Communication tab

Select Send Email or Send SMS
Write your message
Click Send

Communication tab showing options of Email and SMS

GymMaster Chat

Full guide: Simplify Communication with Member App Chat Messaging

GymMaster Chat allows one-way or two-way chat communication between staff and members.
Members receive chats as notifications through their Member App.

Communication Tasks

When communication with members requires follow-up or staff action, a task can be created for tracking and accountability.

Tasks can be created by staff to remind themselves to follow up with a member or delegate communication to another staff member. Communication tasks can also be generated automatically by GymMaster based on system triggers.

Staff-Created Communication Task

Go to Member Details > Communication Tab

Click + Add
Select Add Task
Complete task details
- Use General Task when no predefined task type exists
Assign the task to a staff member
Click Save

Assigned staff tasks can be viewed under Tasks.

System-Created Communication Task

Full guide: Add a Task

GymMaster can automatically generate staff communication tasks based on defined triggers.

To create a system-generated communication task:

Select Staff Action Required
Add a clear task Description for staff
Select a member event as the Trigger
Nominate a Performer
Select the staff notification method, such as Email or Mobile Notification