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Feature Spotlight: Member Can Pay Their Outstanding Balance Online

Debt collection doesn’t have to be the bane of your job any longer. With GymMaster, you can simply direct your members to the online member portal, where your members pay online. Whether it’s a failed payment, an IOU, or a complicated debt that has been outstanding for a while, GymMaster makes it easy for you, and your member. Not only does this provide a simple and convenient way for members to ensure their accounts are up to date, but it also allows facilities that use access control to have more proactive restrictions. When you empower your members to pay their own outstanding balances online, it frees them from the potential embarrassment of a face-to-face confrontation, or worse, a phone call. We know that you would love the change to avoid this awkwardness too.

Pay outstanding balance screenshot

You can edit what options your members have access to in the Member Portal by updating the settings, under ‘Member Portal’. When they pay their balance online, your members are able to be more proactive in resolving billing issues, meaning you spend less time spent on administration and more time spent with your clients.

pay outstanding account balance screenshot

Your members can select which charges they would like to pay, as well as easily identifying where these charges are from. In the example above, these charges are from a Point of Sale Purchase. So from now onwards, you can simply send them a link to the member portal and let them see what the charges are for, when they were charged, and allow them to make a payment online. It’s easy when your members pay online!