Door Access Guides

Door Access: Troubleshooting

View our short videos and online guides to resolve common door access issues.
If you are unable to resolve the issue using the resources below, please contact our Support team.

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Video Mini Guides

Visit our YouTube Channel for short GymMaster help videos

Bench Testing a GateKeeper
Checking a GateKeeper for Errors
Investigating a GateKeeper Offline
Finding GateKeeper Errors in GymMaster
Testing a Normally OPEN / Fail Secure Door Lock
Testing a Normally CLOSED / Fail Secure Door Lock

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Web Guides

Access Control Online – Access Control Troubleshooting Guide
Hardware Troubleshooting Guide – Hardware Troubleshooting Guide

• GymMaster Errors;

  • Can’t Detect Desktop Reader
  • Can’t Detect Reader
  • GateKeeper Offline
  • Missing USB Storage
  • No Doors Found
  • Reader Version Mismatch
  • SD Card Corrupted
  • Tailgating Cameras Offline
  • External Link

• Symptoms;

  • Door Isn’t Opening
  • Fobs Not Scanning
  • GateKeeper Power Supply
  • Check-ins Missing from Visitors Page
  • Sentinel Desktop WiFi Offline

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PDF Guide

Technical Troubleshooting PDF –

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Door Access Guides