Door Access Guides

Door Access: Troubleshooting

View our short videos and online guides to resolve common door access issues.
If you are unable to resolve the issue using the resources below, please contact our Support team.

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Video Mini Guides

Visit our YouTube Channel for short GymMaster help videos

Testing a Normally OPEN / Fail Secure Door Lock
Testing a Normally CLOSED / Fail Secure Door Lock
Bench Testing a GateKeeper
Checking a GateKeeper for Errors
Investigating a GateKeeper Offline
Finding GateKeeper Errors in GymMaster

PDF Guide

Technical Troubleshooting PDF –

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Door Access Guides