Many of our most common questions regarding bluetooth are answered here.
If you cannot find the answer to your query here or elsewhere within the knowledge base, contact our support team.
Why shouldn’t a phone be placed directly on the reader when using Bluetooth?
Placing a phone directly on the reader can confuse the device, as it may attempt to read both RFID and Bluetooth signals at the same time.
This can result in a failed entry attempt. Members should initiate Bluetooth access from the Member App while standing approximately 1–2 metres from the reader.
Can the Bluetooth reader range be adjusted?
check with App team - believe this option has been removed. Michael Yee
!!
Yes. Although the maximum range can be up to 20 metres, this may cause issues in some environments.
The range can be adjusted on request by contacting our Support Team.
What is the typical time delay when using Bluetooth access?
First-time access for a new member may take up to 7 seconds.
In most cases, regular check-ins take around 3–4 seconds. Delays can vary depending on phone model, brand, and age.
How can Bluetooth access be disabled?
To disable Bluetooth access:
!! answers here only apply to assigning NEW access;
To re-enable access, turn these options back on and assign Bluetooth Access Tokens to your existing members.
*to disable for everyone - can this be done in staff app?
Can be done individually via member page Can update reader settings to be RFID reader only; needs to be done by technicians. would allow keyfobs to be used by not bluetooth.
no way to do this globally. as Michael yee - App.
Why are some members experiencing Bluetooth access issues?
Check that the member:
Some phone brands, models, or older devices may also contribute to connection issues. If problems continue, contact our Support Team.
Why does the Bluetooth reader sometimes stop working during access attempts?
In many cases, rebooting the GateKeeper resolves the issue. If problems persist, older Bluetooth readers (e.g. Cidron models) may be the cause. These can occasionally exhibit reliability issues.
GymMaster’s Bluetooth Sentinel readers offer significantly improved reliability and support both Key Fob and Bluetooth access. If your Cidron reader is still under warranty, you may be eligible for a free upgrade. Contact us to confirm and discuss installation.
If you have a Cidrol reader, GymMaster can upgrade to Sentinel if still under warranty.
Why don’t recent changes seem to fix a door access issue?
Changes made in GymMaster need to synchronise with the Member App, which may not happen immediately.
This should re-sync the data. If issues persist, contact our Support Team.
(how long does resynch take - ask Michael Yee)
How can we prevent members sharing bluetooth access
To prevent members from sharing access across multiple devices, a device limit can be configured at Settings > Advanced Configuration > General > Maximum number of authorized member app devices. This setting restricts Bluetooth access to the specified number of devices per member.
If the limit is set to 1, the first device used to access Bluetooth will be registered as the authorised device.
The Member device reset limit option allows members to change their authorised device within a defined timeframe. This supports legitimate device changes (for example, when a member gets a new phone) while preventing frequent switching or access sharing across multiple devices.
To view or manage devices associated with a member account, go to Member Page > Details tab > Manage Devices. Staff can remove previously authorised devices here to allow a member to register a new device if required.
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