Membership guides

How to Set Up Guest Passes

Guest passes allow your members to bring friends or family to your facility without the guest needing their own membership. Guest access is controlled through a Guest Pass membership benefit.

This guide explains how to enable, configure, and use guest passes.

Enable Guest Passes

Guest passes are an early access feature and must be enabled before they can be used.

To enable guest passes, contact GymMaster Support or your sales representative. Once enabled, Guest Pass will appear as an available benefit type when editing membership benefits.

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Add a Guest Pass Benefit to a Membership

Guest passes are added in the Membership Benefits section.

Go to:
Settings > Membership Types > Edit Membership > Membership Benefits

Before adding a guest pass, the membership must already include a Door Access benefit. Door access is used to determine which doors the guest is allowed to access.

After door access is set, add a Guest Pass benefit and configure it as required. You can define:

• How often a guest pass can be used (for example, per week or per month)
• Whether a charge applies for each guest visit

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Optional: Require a Guest Waiver

Once a guest pass benefit has been added, you can optionally require guests to sign a waiver.

In the membership setup, go to the Forms section and assign a guest waiver.
If a waiver is selected, it must be signed by the guest before their visit can be granted.

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Using Guest Passes at Check-in

Guest passes currently support manual check-ins only.

To check in a guest:

1. Open the Manual Check-in screen for the member.
2. If the member has an active membership with a guest pass benefit, a Guest Check-in section will appear.
3. Add the guest to the check-in.
4. Once a guest is added, the button will change to Check-in With Guest.

Guests can be:

• Pre-registered guests
• Newly registered guests
• Existing members or prospects added via search

Members can also register guests ahead of time through the Member Portal using the Bring a Guest option.

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Important Notes

• Guest passes are not compatible with charge per visit or class pack membership types.
• Guest door access is always determined by the member’s door access benefits.
• Additional guest check-in methods may be introduced in future updates.