Make Payments through the Member Portal
To accept payments through the Member Portal, your facility must:
- Be using GymMaster Integrated Billing
- Have a billing provider configured in your club’s Member Portal billing settings
Payment Settings
Settings to allow additional payments through the member portal;
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Pay Outstanding Balance
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Settings > Member Portal > Billing > Enable Pay Outstanding Balance button
Allow members to pay outstanding balances themselves through the Member Portal; This is commonly used when a member has failed a billing payment, allowing them to quickly log in and retry payment or update their billing details without staff assistance. -
Make Deposit
- Settings > Member Portal > Billing > Enable Make Deposit button
Allow members to make deposits onto their account balance for future purchases or charges.
- Settings > Member Portal > Billing > Enable Make Deposit button
Automate Failed Payment Follow-Up
A common setup is to use the Task system to automatically notify members when a payment fails, including a direct link to the Member Portal so they can resolve the issue themselves.
For more information, see: Setting up a new Task Type
Common Questions this Covers
- How do members pay overdue balances through the Member Portal
- Can members retry failed payments online themselves
- How do I enable online payments in the GymMaster Member Portal
- Can members make deposits onto their account online
- Why can’t members pay balances through the Member Portal
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