Once setup and enable, members can access the Member Portal either through your website or via the Member App on their smartphone or tablet. Using the Member Portal / App Members will be able to access their accounts, book classes and services, purchase memberships and stay updated.
To enable portal access, navigate to Settings > Member Portal Configuration > Member and turn on Enable Online Login.
From here, you can fine-tune how access works. For example, limiting portal access to current members only, or choosing to use a phone number as the member’s initial password.
If the phone number option is disabled, members can still create or reset their password using the Forgot Password link.
This is also where you control what members can see and do in the portal, using the options available in Member Portal Configuration.
Note member must have correct email to login; this is their username.
To allow your members access to the Member App, go to Settings > Advanced Configuration > General > Enable Mobile App Access for Members.
This setting allows members to log into the Member Portal via the Member App.
Note: It may take up to an hour for access to sync across all member accounts.
Download Member App
Members can download the GymMaster Member Portal App from:
Direct download links are also available on the Member Sign Up / Login page
Once a member signs up (online or in person), they can log in immediately. via a web browser on your website, or through the member app using their phone or tablet.
If forgotten, members can reset their password using Forgot Password.
(!!confirm? do they create on signup, or need to use forgot password first time if phone number option is not set for inital login?)
Members can now access their accounts, book classes and services, purchase memberships and stay updated via the app.
Note, to receive push notifications, members must enable notifications for the GymMaster App in their device settings.
Note: Changes to Member App settings can take up to one hour to sync across all members.
Below are the most common login errors and questions, and how to resolve them.
How can we prevent members sharing bluetooth access:
Error – Account Doesn’t Exist:
Error – Invalid Email or Password:
Error – Login Disabled:
Error – Too Many Failed Attempts:
First-Time App Login:
Correct App Downloaded?:
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