When selecting a billing provider, the key considerations are the services they offer and their associated fees.
Common services include:
Each provider differs, so it’s worth reviewing what best suits your facility.
For more guidance, see:
To find out which integrated billing providers are available in your region, see here
Once you’ve signed up with a billing provider, they will supply your account credentials.
These need to be entered into GymMaster.
For a step by step for key providers, see Manual Entry of Billing Tokens
If your chosen billing provider isn’t available in the dropdown, it may need to be enabled first: Settings > Financial Configuration > Billing Providers
To test that the entered credentials are correct, try adding a member to your provider under their Billing Details tab. If you haven’t added any members yet you could create a dummy member and enter your own details. If the billing details are successfully added then you’re all set up, if there is an error get in touch with your billing provider to verify your credentials and confirm that your account has gone live.
Once you first start billing your members there might be a higher than usual failure rate while certain features are getting enabled with your provider. See the article Understanding Failed Billing for help with handling these.
To further understand the steps within the billing process, see the Integrated Billing Process.
Common Questions This Covers
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