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Personalize Communication Templates

2 min read Updated 15 days ago

Personalizing your communication makes a big difference for members.
Instead of sending generic messages, you can include details that relate directly to each member, by adding template fields.
This might be their name, the membership they’re on, their account balance, or even a direct link to pay overdue fees or update billing details.
Almost any data tied to a member can be dropped into your templates to create a more personal and effective communication.

Templates are created and managed under Settings > Templates

How Template Fields Work

Template fields won’t display as plain text while you’re editing. They’ll show in a special format that GymMaster recognizes when sending the message.

All fields will be wrapped in curly brackets
Each field is prefixed with a number

Examples: Instead of writing:

You can write:

Each member will receive a personalized version of the same template with their individual information.

Add Template Fields

When creating or editing a template, you’ll see an Insert Field dropdown.
This contains a long list of all the dynamic fields you can use.

Open the Insert Field dropdown and search for the field you need
Place your cursor where you want that field to appear in the message
Click +Insert Field

The field will drop into your template at that point.

Common Questions this Covers

How to personalise bulk emails
How to insert individual details in templates
Can templates be individualised per member
What are template fields

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