Members generally refers to Current Members, but can also include Casual Members and Expired Members.
GymMaster provides tools and features to manage and engage with your members effectively.
Many tasks related to members can be carried out through the different tabs within each member’s page
Add Hold to Member / Memberships
A Member Hold is a temporary suspension or freeze of a member’s membership plan, initiated by member or staff.
When a member or Staff places a member / membersship on hold, they typically pause their payments and access to the gym for a specified period of time.
A member hold may be applied to one or all memberships held by member.
Go to Find Member > Member Details > Membership Tab
Select Hold Membership
Select Membership/s you wish to add hold
Add Reason for hold (optional)
Select Start date of hold
Select End Date OR Duration of hold
Select fee for adding hold;
Continue Regular Billing
Enable End Hold on Member Return to end the hold earlier than the selected end date if the member returns before the hold period is over
Select Prorata Membership Fees to charge the member a proportional part of the fees based on the timing of the hold
Enable Disable New Bookings and Classes to prevent the member from enrolling in classes and bookings during the hold period
Request Mass Hold for all Members
If your gym is closing for a period of time or for other events where you need to temporarily restrict access for all members, you can activate a mass hold to all members.
A Mass Hold can be arranged by contacting GymMaster, via the Mass Hold request link;
Go to Settings > Club Details
Select Mass Hold
Request Mass Hold
Gift Time to Membership
Gifting Time allows the gym to provide member a period of free access to one or all of their memberships
Allows unbilled access and benefits during the gifted time period
Note that a member must hold a current active membership in order to be able to be gifted time
Both Gifted Time and Holds extend the roll-over date of the current Membership
To Gift Time;
Go to Find Member > Member Details > Membership tab > Gift Time
Select all or specific membership to gift time towards
Select duration of Gifted Time
Member Holds FAQs
Can all memberships for all members be put on hold simultaneously?
Member’s membership is on hold, but now they cannot access gym or make bookings?
The hold puts a pause on selected membership(s), preventing the use of the membership and its benefits, including access.
If you wish you grant free access, instead of a hold, use Gifted Time instead.
Why was member billed during hold?
During a hold new charge generation will be prevented, but existing due amount (prorata due amount) can still be billed.
For example, if a prorata amount of membership fee accrued prior to hold starting is due within hold period, this amount will be billed on the first billing day within the hold period.
Equally, if a prorata amount of membership fee is due for the period after hold ends, when their billing day falls prior to their scheduled hold ending, this amount will be billed on the last billing day prior to the scheduled end of the hold.
If you would prefer to opt out, please click this link and send us a request.
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