Billing

Billing is the process of handling automated and manual financial transactions related to membership payments.

• Setup
• Automated
• Manual
• Failed
• Integrated Billing Process
• Frequently Asked Questions

Frequently Asked Questions

• Can I refund a payment?

  • Yes, some billing providers support refunds.
  • If refund button is visible in GymMaster (for billing transaction in question) it’s likely your billing provider supports refunds.
  • For more info go to Refunding Payments

• Member was billed, but I don’t see the reference in GymMaster.

  • Member details may be added to wrong member in GymMaster.
  • Check billing batches on the day of transaction, for both GymMaster and billing processor.
  • You should find references there.

• Member’s billing has failed, I don’t know why?

  • If error isn’t clear but refers to your billing processor, contact your billing processor for clarification.
  • For more info go to Failed Billing

• Why was member able to access gym after failed payment?

  • Billing processing times may vary, specifically between time the transaction was sent for processing, and when GymMaster received a report from billing processor that the same transaction was settled
  • For any recurring billing transactions, it may take up to 5 working days

• What do I do when member’s billing status has changed to Pending Review? - Billing Automatically Disabled - Pending Review

• How to I transfer members to a new Billing Provider? - Moving your Members to a new Billing Provider

• How do I transfer members to GymMaster Integrated Billing? - Moving your Members to GymMaster Integrated Billing

• What do the accounting terms and icons mean? - Accounting terminology and icons

  • See more terms defined in the Glossary

• How to I manually send an invoice to a member? - Invoicing

• How can I view future billing charges for a member? - Preview Billing for a Member

• How can I view future integrated billing batches? - Upcoming Integrated Billing Batch

• How do I do manual billing? - Manual Billing Only

  • Manual billing is not suggested long-term, but might be used as a strategy temporarily when setting up your gym, before shifting to Automatic Billing
  • We suggest you set manual billing up with the assistance of a GymMaster Support Team member, to ensure steps are understood accurately

• How do I set up and use Ezidebit? - Ezidebit Configuration and Use

• Ezidebit Error; ‘Add payment denied - Only active customers can have payments added to their schedule’ - Ezidebit Error

• What are dishonor fees? - Dishonor Fees

• How do I clear a charge using a Credit Note? - Credit Notes - Clear a Charge

• How do I use member credit towards a payment in Point of Sale? - Use Member Credit for Payment

• Can I change members payment day for membership? Change Payment Date