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Automate Member and Staff Communication

3 min read Updated 14 days ago

Key confirmation messaging templates are assigned and automated here.

Once templates are created and automated, much of your day to day predictable outgoing communications to members and staff will become effortless.

Communication Templates

Full Guide: Creating Communication Templates

This is where your automated communication begins.
Templates are your pre-created, repeatable communication blueprints, which can then be sent automatically by the system when the corresponding event occurs

GymMaster comes with pre-created template and task combinations for common situations.
Browse through Settings > Templates to see whats already available, what can be edited to suit, and what needs to be created from scratch.

Note that all templates can be personalized to match specific member / staff details, adding that personal touch to your communication.

Member Communication

Full Tasks Guide: Add Task Type

Begin at Settings > Tasks

Add Task Type
Create your Task
Complete General and Trigger sections.
- For automated member communication you will not require staff action or selected of a performer
Scroll down to Email and/or Mobile Notifications

Email

Select Email Member
Attach email template to send automatically

GymMaster task automation notification settings

Mobile Notifications

Create personalised SMS / App push notifications that send automatically when the trigger event fires
Attach SMS template to send automatically

Notifications can be combined with emails. If both are selected in task, they send at the same time.

Save Task

Task will automatically fire when the defined trigger event occurs

Staff Communication

Full Tasks Guide: Add Task Type

Setup is very similar to member communication tasks, with one key difference: the communication is sent to a staff member instead of a member.

Begin at Settings > Tasks

Select Add Task Type
Create your task
Complete the General and Trigger sections
- For automated staff communication, Staff Action Required does not need to be enabled
Scroll to Performer

Performer

Choose who should receive the automated communication when the trigger occurs.

Performer	Communication Sent To
All Staff	Sends the selected communication to all staff
Personal Trainer	Sends the communication to the member’s assigned Personal Trainer
Sales Rep	Sends the communication to the member’s assigned Sales Representative
Individual Staff Member	Sends the communication to a specific staff member