Shared memberships allow one membership to be shared between multiple members. For example, this means your club may charge a set rate for a family to join without setting up individual memberships and allowing multiple secondary members to gain its benefits.

If your club has been using shared memberships, there has recently been a few changes made to how GymMaster handles these. Don’t worry, you aren’t going to have to make any adjustments yourself – these changes will be retroactively applied to the accounts you have already set up, however it’s important to be aware of these changes and how …

Leads captured within the GymMaster member portal which have been generated from Facebook & Instagram can now be tracked and attributed to your efforts on social media with the new ability to install the Facebook pixel in GymMaster. You can determine which posts or ad campaigns are performing best for your gym and view user behaviour through the member portal from Facebook Analytics or Ads Manager, allowing you to adjust your club’s marketing efforts to be more efficient, effective and profitable.

Setting up the Facebook Pixel with GymMaster is easy and takes only a couple of minutes.

Here’s how you

Non-members attempting to sneak in for a workout goes hand-in-hand with charging for memberships. Tailgating is a solution for clubs having issues with unwelcome visitors finding their way into the club by following members.

Whether it’s a current member inviting their friends in for a workout or opportunistic individuals sneaking in an open door. GymMaster’s tailgating solution enables you to monitor these people and identify how they’re getting in.

Tailing is a common issue costing fitness clubs in un-gathered check in fees and in stolen or damaged equipment. As you have no details on the individual, they are unaccountable whilst …

Introducing the new and improved member accounts tab. This update makes it easier for you to identify which charges your member’s incoming payments are clearing at a glance.

You can find this tab by opening GymMaster, clicking “find member”, choosing a member and then clicking the “accounts” tab at the top of the members page.

Let’s take a look at these new changes

As you know, you can click on the button with the blue down arrow on the right of the transaction to view it in more detail.

For the transaction, this additional information will be presented in …

If you use GymMaster reports, you may have already noticed the introduction of two new icons to your reporting interface – ♥ & ★. These symbols are the My Favorite ♥ and Company Favorite ★ buttons for GymMaster’s new “Favorite Reports” feature.

These new additions allow you to add important reports to the favorites tab, making accessing and running them a breeze.

The “Company Favorite” button ★ adds the report to the favorites tab for all staff users within GymMaster. This button is only visible to users with admin rights.

The “My Favorites” button ♥ adds the report to the …

Choosing the best billing provider is key to saving time, money and effort in the long run. While GymMaster offers a streamlined solution with your billing provider operating in the background, there are a variety of questions you should ask when signing up with the provider of your choice.

Services

Credit card and Automated Clearing House (ACH) services are common requests from many Fitness clubs looking for a billing provider.

“ACH is the term billing providers use for charging members directly from their bank account, also known as “Direct Debit.”

Offering these payment options to your members gives them a …