If you decide to switch Billing Providers, GymMaster gives you a couple of options for making the transition.
The best approach depends on your business model, your preferred timeline, and whether your new Billing Provider supports token transfers.
Important: While GymMaster does not lock you into any Billing Provider, you should review any contractual obligations with your current provider before making the change.
Which Option Should I Choose?
The simplest way to switch providers is to update your Billing Provider settings in Settings > Financial Configuration > Billing Provider and enter your new provider credentials.
Once this is done:
This approach requires minimal setup but can take time, as members gradually move across to the new provider. During this period, you’ll need to manage both billing integrations.
To encourage members to update their billing details sooner, you can:
You can contact members and ask them to update their payment details. For instructions, see Contacting all of your Members.
We recommend using a Current Members report and filtering for members with a recurring payment frequency.
Optional filters include:
When creating your email, insert the template field: Member Update Payment Info URL.
This creates a unique direct link for each member that:
Once you’ve given members reasonable notice, you may wish to prevent access for anyone who has not updated their billing details.
Our support team can assist with adding Stop at Gate tasks in bulk.
When affected members attempt to enter the facility:
Important: Always provide members with advance notice before restricting access, especially at 24/7 facilities.
If you prefer not to involve members in the migration process, you may be able to transfer billing tokens directly from one provider to another.
In this scenario:
This option is often the fastest and least disruptive for members.
Important: Token transfers must be scheduled well in advance and are subject to the availability of the Transfers Team.
Please contact your Client Manager for information about the process, pricing, and scheduling requirements.
Common Questions this Covers
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