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Member Access

2 min read Updated 6 days ago

To allow members to access your facility, they must have;

Door Access Method

Access methods link directly to the member’s account and membership.
Members can only access doors within the limits defined by their membership benefits, or casual booking. Members with failed billing, holds, expired, or cancelled memberships will be denied access until resolved.

After purchasing a membership, assign an access method as setup below; Key Fobs, Bluetooth Tokens, Passcode, QR Code. Bluetooth can be automatically assigned when a new member signs up if enabled.

Access Method Guides:

Door Access Benefits

Full Guide: Door Access Benefits

If a member needs to access a door, their membership must include an appropriate door benefit. Door benefits determine which physical doors a member can unlock and when.

Door access can be granted to all doors or to specific doors only
Access hours are controlled using rosters, such as Open Hours, Peak, Off Peak, 24/7, or a custom door roster
Usage limits can also be applied, for example allowing access only a certain number of times per week

This flexibility allows memberships to support everything from full 24/7 access to tightly controlled, premium-only areas such as saunas or private facilities.

Common Questions this Covers

How do I give a member access to the gym
How do I assign a key fob, QR code, passcode, or Bluetooth access to a member
Why is a member being denied door access
How do door access benefits work in GymMaster
How do I control which doors a member can access and when

Member Access

Door Access Method

Door Access Benefits

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