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Manual Entry of Billing Tokens

2 min read Updated 6 days ago

If you’ve received a Billing Token extract from your new billing provider, you can manually enter them into GymMaster Member profiles to link their billing details (credit card or bank account).

Before you start — a GymMaster staff member needs to enable this feature for your account.
Email help@gymmaster.com from your account holder’s email address requesting “Allow staff to enter in Member Tokens for Billing”.

Select Your Billing Provider

Enter EziDebit Tokens

Open the members billing details
- Click pencil/edit icon
- Enter customer ID and reference details
- Save

EziDebit billing provider connection settings

Common Errors

EziDebit rejected the action with this error: Could not find a customer with the provided details
EziDebit rejected the action with this error: ‘EziDebitCustomerID’ must be an integer

Next:

Enter the token from your EziDebit extract
- After refresh, select Edit Account
- If details correct, you will see masked details

EziDebit billing provider account details form

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Enter EzyPay Tokens

Open the members billing details
- Click pencil/edit icon
- Enter customer ID and payment token ID
- Save

Common Errors

EzyPay Error: Value is invalid id format. Must be specified as XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX

Ezypay billing provider account details form

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Enter Stripe Tokens

Open the members billing details
- Select payment method Enter Token from dropdown
- Enter customer token and payment method token. See image for format
- Select Update Token Manually to complete