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Manual Entry of Billing Tokens

2 min read Updated 1 day ago

If you’ve received a Billing Token extract from your new billing provider, you can manually enter them into GymMaster Member profiles to link their billing details (credit card or bank account).

Before you start — a GymMaster staff member needs to enable this feature for your account.
Email help@gymmaster.com from your account holder’s email address requesting “Allow staff to enter in Member Tokens for Billing”.

Select Your Billing Provider

EziDebit
EzyPay
Stripe
CloverConnect

Enter EziDebit Tokens

Open the members billing details
- Click pencil/edit icon
- Enter customer ID and reference details
- Save

EziDebit billing provider connection settings

Common Errors

EziDebit rejected the action with this error: Could not find a customer with the provided details
EziDebit rejected the action with this error: ‘EziDebitCustomerID’ must be an integer

Next:

Enter the token from your EziDebit extract
- After refresh, select Edit Account
- If details correct, you will see masked details

EziDebit billing provider account details form

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Enter EzyPay Tokens

Open the members billing details
- Click pencil/edit icon
- Enter customer ID and payment token ID
- Save

Common Errors

EzyPay Error: Value is invalid id format. Must be specified as XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX

Ezypay billing provider account details form

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Enter Stripe Tokens

Open the members billing details
- Select payment method Enter Token from dropdown
- Enter customer token and payment method token. See image for format
- Select Update Token Manually to complete